Refund policy
We want you to love your purchase. If you're not completely satisfied, we accept returns within 30 days of the delivery date — no questions asked.
How to Start a Return
To initiate a return, please contact us at [your email] with your order number and reason for return. We'll provide you with a prepaid return shipping label.
Return Shipping
- If your item arrived damaged, defective, or we sent the wrong item — return shipping is on us, completely free.
- If you're returning because you changed your mind or no longer need the item, a return shipping fee may be deducted from your refund.
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 3–5 business days for the refund to appear after processing.
Restocking Fees
Items returned in their original, unused condition will receive a full refund. Items returned damaged, used, or missing original packaging may be subject to a partial refund or restocking fee.
Non-Returnable Items
The following items are not eligible for return:
- Digital products or downloadable content
- Gift cards
- Customized or personalized items
- Items marked as Final Sale
Holiday Returns
Orders placed between November 1 and December 31 may be returned through January 31 of the following year.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery and we'll make it right — either with a replacement or a full refund, at your choice.