Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within 1–2 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day.
Shipping Times
We offer the following shipping speeds:
| Shipping Option | Estimated Delivery |
|---|---|
| Standard | 3–5 business days |
| Expedited | 2 business days |
| Priority | 1 business day |
Delivery estimates begin once your order has been processed and shipped, not at the time of purchase.
Shipping Costs
Shipping costs are calculated at checkout based on your selected shipping speed and delivery address.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Where We Ship
We currently ship to addresses within the United States. We do not ship to P.O. boxes, APO/FPO addresses, or US territories at this time.
Delays
While we do our best to meet the delivery estimates above, shipping times may occasionally be affected by carrier delays, weather, or high order volumes — particularly during the holiday season. These are outside of our control, but we'll always do our best to keep you informed.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us at [info@stellagene.com] within 7 days of the expected delivery date and we'll work quickly to resolve it.